Legal notice

Last updated: July 15, 2026

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A MANDATORY ARBITRATION PROVISION AND A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. SEE THE "DISPUTE RESOLUTION" SECTION BELOW.

OVERVIEW

This website is owned and operated by Loyal Bowl ("Loyal Bowl," "we," "us," "our"). By accessing this website, browsing our content, or purchasing any product, you enter into a binding agreement with us and accept these Terms of Service in full, together with our Privacy Policy, Refund Policy, and Shipping Policy, each incorporated here by reference.

If you do not agree to these Terms, do not use this website and do not purchase our products.

ELIGIBILITY

By using this site you represent that you are at least eighteen years of age and of legal capacity to enter into a binding contract in your jurisdiction. You further represent that all information you provide to us is truthful, accurate, and current.

You may not use our products or this site for any unlawful purpose or in violation of any law in your jurisdiction. Any breach of these Terms results in immediate termination of your access to our Services.

PRODUCT NATURE AND VETERINARY DISCLAIMER

Loyal Bowl products are food toppers and nutritional supplements formulated for healthy adult dogs. They are not drugs, and they are not veterinary medicine.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition in any animal. No statement made on this website, in our marketing, in our packaging, or by any representative of Loyal Bowl has been evaluated by the U.S. Food and Drug Administration.

Nothing on this site is veterinary advice, and no content here establishes a veterinarian-client-patient relationship. All content is general educational information only.

YOU ARE SOLELY RESPONSIBLE FOR DETERMINING WHETHER OUR PRODUCTS ARE APPROPRIATE FOR YOUR ANIMAL. You agree to consult a licensed veterinarian before introducing any Loyal Bowl product to your dog's diet, and particularly if your dog is pregnant, nursing, elderly, immunocompromised, taking any medication, scheduled for surgery, or has any existing or suspected health condition.

Individual results vary. No outcome is promised, implied, warranted, or guaranteed.

If your dog experiences any adverse reaction, discontinue use immediately and contact your veterinarian.

ASSUMPTION OF RISK

You acknowledge that introducing any new food, supplement, or topper into an animal's diet carries inherent risk, including but not limited to allergic reaction, gastrointestinal upset, ingredient sensitivity, and interaction with medications or existing conditions.

You knowingly and voluntarily assume all such risks. You accept full responsibility for your decision to purchase and administer our products to your animal, and for monitoring your animal's response.

You agree that you have had the opportunity to consult a veterinarian and to review the full ingredient list of any product before purchase, and that you elect to purchase and use the product on that basis.

PRODUCTS, PRICING, AND AVAILABILITY

Prices are subject to change without notice. We may modify, limit, or discontinue any product at any time without liability.

We have made reasonable efforts to display product colors and images accurately, but we do not warrant that your device's display is accurate.

We reserve the right to limit quantities per person, per household, or per order, and to refuse or cancel any order at our sole discretion, including orders placed under the same account, payment method, billing address, or shipping address.

ORDER ACCEPTANCE

Your submission of an order is an offer to purchase, not a completed contract. No contract is formed until we accept your order by shipping it.

We may decline, limit, or cancel any order for any reason, including suspected fraud, resale intent, pricing error, or product unavailability. If we cancel an order after payment, your sole remedy is a refund of amounts paid.

ERRORS AND OMISSIONS

Content on this site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, ingredients, pricing, promotions, shipping charges, transit times, and availability.

We reserve the right to correct any error and to change or update information, or to cancel any order arising from such an error, at any time without prior notice — including after you have submitted your order and after we have charged your payment method.

We are under no obligation to update any information on this site, and no update date should be relied upon as indicating that all content is current.

CHARGEBACKS AND PAYMENT DISPUTES

You agree to contact us and allow us a reasonable opportunity to resolve any issue with your order before initiating a chargeback, payment dispute, or claim with your card issuer, bank, or payment processor.

You agree that initiating a chargeback for an order that was delivered as described, or that is covered by our Refund Policy, constitutes a breach of these Terms.

We reserve the right to contest any chargeback with documentation, to recover from you all costs and fees we incur in doing so, to refuse future service to you, and to refer fraudulent disputes to collections or law enforcement.

Filing a chargeback does not relieve you of your obligations under the Dispute Resolution section below.

DISPUTE RESOLUTION — MANDATORY ARBITRATION AND CLASS ACTION WAIVER

READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES INDIVIDUALLY AND LIMITS THE REMEDIES AVAILABLE TO YOU.

Informal Resolution First. Before initiating any arbitration or proceeding, you agree to first contact us through our contact page and describe your dispute in writing, and to engage in good-faith discussions with us for at least sixty (60) days. This is a condition precedent to commencing arbitration.

Agreement to Arbitrate. Except as set out below, you and Loyal Bowl agree that any dispute, claim, or controversy arising out of or relating to these Terms, our products, our marketing, this website, or your purchase or use of any product — whether based in contract, tort, statute, fraud, misrepresentation, product liability, or any other legal theory, and whether arising before, during, or after the termination of these Terms — shall be resolved exclusively by final and binding individual arbitration.

Arbitration Rules and Forum. Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act governs the interpretation and enforcement of this provision. Arbitration shall take place in Collin County, Texas, or, at your election, by telephone, videoconference, or written submission. One arbitrator shall preside.

CLASS ACTION WAIVER. YOU AND LOYAL BOWL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims, may not preside over any form of representative or class proceeding, and may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

JURY TRIAL WAIVER. YOU AND LOYAL BOWL EACH KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR OUR PRODUCTS.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights.

YOUR RIGHT TO OPT OUT. You may opt out of this arbitration agreement and class action waiver by notifying us in writing through our contact page within thirty (30) days of your first purchase. Your notice must include your name, the email address used at checkout, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms, and will not affect your ability to purchase from us. If you do not opt out within thirty days, you are bound by this provision.

Survival. This Dispute Resolution section survives termination of these Terms and any cessation of your use of our Services.

Severability of this Section. If the Class Action Waiver is found unenforceable as to any claim or request for relief, that claim or request shall be severed and brought in a court of competent jurisdiction in Collin County, Texas, and all remaining claims shall proceed in arbitration. If the Agreement to Arbitrate is found unenforceable in its entirety, the Jury Trial Waiver and the Venue provision below remain in full force.

GOVERNING LAW AND VENUE

These Terms and any dispute arising from them are governed by the laws of the State of Texas, without regard to its conflict of law principles, and by the Federal Arbitration Act as to the Dispute Resolution section.

For any dispute not subject to arbitration, you and Loyal Bowl irrevocably consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Collin County, Texas. You waive any objection to such venue on grounds of inconvenient forum or otherwise.

TIME LIMITATION ON CLAIMS

ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, OUR PRODUCTS, OR YOUR USE OF THIS WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES. A CLAIM NOT BROUGHT WITHIN ONE YEAR IS PERMANENTLY BARRED.

This limitation applies to the fullest extent permitted by applicable law. Where a jurisdiction does not permit shortening of a limitations period, this provision applies to the shortest period that jurisdiction permits.

DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR SERVICE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, timely, or error-free, or that any result obtained from use of our products will be accurate, reliable, or meet your expectations.

No advice or information, whether oral or written, obtained from us or through the Service, creates any warranty not expressly stated in these Terms.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, LOYAL BOWL AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS, OUR PRODUCTS, OR YOUR USE OF THIS WEBSITE — WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT YOU ACTUALLY PAID TO US FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

THESE LIMITATIONS APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law. Nothing in these Terms excludes liability that cannot lawfully be excluded.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Loyal Bowl and its owners, officers, employees, agents, contractors, suppliers, and licensors from and against any claim, demand, loss, liability, damage, cost, or expense — including reasonable attorneys' fees and costs of defense — arising out of or relating to: your breach of these Terms; your violation of any law or the rights of any third party; your use or misuse of any product; your administration of any product to any animal; or any content you submit to us.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense.

TESTIMONIALS AND RESULTS

Testimonials, reviews, and customer statements appearing on this site reflect individual experiences and are not necessarily representative of what any other customer will experience. Results vary and are not guaranteed. We do not compensate customers for reviews.

INTELLECTUAL PROPERTY

All content on this website — including text, graphics, logos, images, product photography, video, copy, and the selection and arrangement thereof — is the property of Loyal Bowl or its suppliers and is protected by United States and international intellectual property law.

The Loyal Bowl name, wordmark, and logo are our trademarks and may not be used without prior written permission.

You may not reproduce, duplicate, copy, sell, resell, scrape, or exploit any portion of this site without our express written consent.

USER SUBMISSIONS

If you send us ideas, suggestions, proposals, reviews, photographs, or other materials — solicited or not — you grant us a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, edit, publish, distribute, and display them in any medium, without attribution or compensation.

You represent that your submissions do not violate any third-party right and contain no unlawful, defamatory, or obscene material. We may, but are not obligated to, monitor, edit, or remove any submission at our discretion.

THIRD-PARTY LINKS AND MATERIALS

This site may link to or include materials from third parties. We do not control, endorse, or assume responsibility for any third-party content, product, privacy practice, or website, and we disclaim all liability arising from them. Your dealings with third parties are solely between you and them.

PROHIBITED USES

You may not use this site or its content: for any unlawful purpose; to solicit unlawful acts; to violate any law or regulation; to infringe any intellectual property right; to harass, abuse, defame, or discriminate; to submit false or misleading information; to upload malicious code; to collect or track others' personal information; to spam, phish, or scrape; for any obscene purpose; or to interfere with the security of the Service.

Violation results in immediate termination of your access.

PRIVACY

Your submission of personal information is governed by our Privacy Policy.

FORCE MAJEURE

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disaster, war, terrorism, civil unrest, labor dispute, supplier failure, carrier delay, customs action, government action, epidemic, or infrastructure or utility failure.

ASSIGNMENT

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms freely, including in connection with any merger, acquisition, or sale of assets, without notice.

NO WAIVER

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

SEVERABILITY

If any provision of these Terms is held unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permissible and the unenforceable portion severed. Severance does not affect the validity of the remaining provisions.

TERMINATION

These Terms remain effective until terminated. We may terminate your access at any time, without notice, for any reason, including breach of these Terms. You remain liable for all amounts due through the date of termination. All provisions that by their nature should survive termination — including Dispute Resolution, Limitation of Liability, Indemnification, Time Limitation on Claims, and Intellectual Property — survive.

ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Loyal Bowl and supersede all prior agreements, communications, and proposals.

Any ambiguity shall not be construed against the drafting party.

CHANGES TO THESE TERMS

We may update, change, or replace any part of these Terms at any time by posting the revised version to this page. Changes take effect upon posting. It is your responsibility to review this page periodically.

Your continued use of the website, or any purchase made after changes are posted, constitutes acceptance of the revised Terms. Material changes to the Dispute Resolution section will not apply retroactively to disputes of which we had actual notice before posting.

CONTACT

Questions about these Terms should be directed through our contact page at loyalbowl.com/pages/contact. We respond within 1 business day.